Almost every airline passenger has experienced lost or delayed checked luggage. Know your rights to compensation!

Feb 15, 2011 - Emily Goodridge

The type of luggage passengers buy, how they tag their luggage, and if they check their luggage can all play a role on their luggage becoming lost when they fly.

Mar 5, 2009 - May Flowers

A consumer class action lawsuit against British Airways claims their high rate of lost and damaged luggage constitutes negligence. A ruling allows the case to go forward.

Apr 20, 2009 - Jennifer W. Miner

When checked luggage does not show up at fliers' U.S. destination, passengers can get paid for rental and replacement items up to $3,300.

Mar 29, 2011 - Grace Lichtenstein

Rankings of top United States airlines in customer service are scrutinized for performance in individual categories such as baggage handling and on time flights.

Feb 25, 2007 - Grace Lichtenstein

As a new way to combat rising fuel costs, some airlines are now charging extra for check-in luggage. Find out which ones and whether this is actually a good thing or not

Feb 11, 2008 - Michelle Snow

Flying can be a very stressful experience. Before you take your next flight, be sure to read these ten tips to make your airline travel a positive experience.

Jun 10, 2007 - Dee Dee Smith

The airline industry competes on price, rather than quality. Improving the air travel experience would increase both plane passenger satisfaction and airlines' profits.

May 15, 2007 - Jennifer W. Miner

The AQR 2008 report shows major improvement in U.S. airlines in four key areas: on time performance, denied boarding, baggage handling and customer complaints.

Apr 10, 2009 - Teresa Shaw

In an industry that is seeming to become less customer friendly, discount airliner, JetBlue is making room for customers who wish to receive great service.

Dec 18, 2010 - Christopher Pascale

Airlines are responsible for air travel safety; flying on airplanes involves passenger rules as well. Avoid these top 5 airline passenger mistakes for a better flight.

Sep 27, 2007 - Jennifer W. Miner

One in every 50 air travelers arrives at their destination without their baggage; one in 2,000 will never see their suitcase again.

Mar 17, 2009 - Rupert Taylor

The AQR ranks airlines based on quality criteria. What they don't factor in is a powerful component in customer satisfaction, respect. Southwest gets it.

Apr 18, 2011 - Malcolm Logan

Handley Page and Vickers were two major firms involved in civil airline operations before and after the formation of Imperial Airways in 1924.

Aug 10, 2010 - Murray McLeod

British Airways loses more luggage than any other airline. While plans are in the works to improve this, there are air travel tips to help baggage reach its destination.

Aug 21, 2007 - Jennifer W. Miner

With more airline luggage being lost than ever before, it's more important than ever for travelers to protect their bags and ensure their luggage will arrive on time.

Mar 23, 2009 - Bridget Coila

Delayed? Bumped? Lost baggage? A new web complaint form is the quickest and most effective way for passengers to report bad service on any U.S. airline,

Oct 12, 2010 - Grace Lichtenstein