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IT Service Management ITIL v3 Service Strategy
Article
IT Service Management with ITIL v3 has adopted the service lifecycle. The service lifecycle starts with the service strategy and is focused on satisfying customer needs.
Feb 2, 2009
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Roger Lever
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Key Differences Between ITIL v2 and ITIL v3
Article
IT service management has evolved from a process-centric view of ITIL v2 to a service lifecycle approach in ITIL v3 with a focus on strategy and customer desired outcomes
Jan 30, 2009
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Roger Lever
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IT Service Management for Project Managers
Article
IT Service Management is a framework of good practices to align IT services with current and future needs of business. To improve the quality and reduce cost of services.
Jan 9, 2009
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Roger Lever
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Introduction to Telephone Answering Services
Article
Service answering, taking phone calls on behalf of other businesses, is a growth industry increasingly used by sole traders and small organizations.
Mar 22, 2010
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Andrew Knowles
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Introduction to Business Project Management
Article
When does a business shift to project management mode from operations management mode and vice-versa? Introductory concepts discussed.
Jul 5, 2010
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Melvin Tandoc
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An Introduction to Netflix
Article
Netflix is in the business of delivering great movies. The company is focused on three fundamental principles: Value, Convenience, and Selection.
Mar 28, 2010
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Rehan Choudhary
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An Introduction to Blockbuster
Article
Blockbuster is a global provider of in-home video entertainment; "70% of the U.S. population lives within a 10 minute drive of a Blockbuster".
Mar 28, 2010
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Rehan Choudhary
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An Introduction to Changeling
Article
The World of Darkness Storytelling System is White Wolf's urban fantasy role playing game. White Wolf's Changeling brings the true horror of the Brother's Grimm to life.
Dec 22, 2008
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Jessica Burde
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An Introduction to Personal Loans
Article
Consumers turn to personal loans to balance household bills. Individuals with a bad credit rating often turn to high APR unsecured loans or secured loans. Find out more.
Apr 3, 2009
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Asa Ghaffar
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Introduction to the Traffic Research Laboratory
Article
The Traffic Research Laboratory provides world-class consultancy and analysis of road traffic and vehicle safety measures for public and private sector clients.
Dec 13, 2009
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Andrew Knowles
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Regulatory Capture -An Introduction
Article
Regulatory capture is an economic status where a regulatory agency is unduly influenced by the industry it is meant to regulate.
Feb 2, 2011
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Katherine Murcko
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New Jersey Pinelands: An Introduction
Article
The New Jersey Pinelands is the largest open space area on the mid-Atlantic coast. It is an expanse of over one million acres of primarily undeveloped land.
Jan 2, 2011
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Mike Brandolino
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An Introduction to Independent Fiduciaries
Article
Matthew Hutcheson is an independent pension fiduciary that is well recognized and trusted in the world of finance, economics, and retirement plans.
Oct 5, 2009
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Britta Stromeyer Esmail
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An Introduction to Apple Computer, Inc.
Article
Apple's recent success in the marketplace is founded on a philosophy that derives its insights at the intersection of technology and consumer values.
Mar 30, 2010
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Rehan Choudhary
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An Introduction to a Bank Reconciliation Statement
Article
A bank reconciliation statement is prepared by an accountant to bring into agreement the cash balance per bank and the cash balance per book of a business.
Feb 10, 2011
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John Louie Ramos
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An Introduction to Termination in Ontario
Article
The definitions of resignations, terminations with cause, without cause, and constructive and wrongful dismissal.
Mar 26, 2011
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Becky Norman
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Introduction to Police Psychology
Article
Many law enforcement agencies are seeking the expertise of Forensic Psychologists, and some even hire in-house Police Psychologists for a variety of duties.
May 22, 2010
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Sasha Maggio
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Ecosystem Management
Article
Comprehensive environmental management must include ecosytem mangagement to maintain biodiversity.
Dec 1, 2010
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Mike Brandolino
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Performance Management
Article
Performance Management aims to ensure that all the resources of the organization are optimally utilized and all the processes are working cohesively to achieve goals.
Dec 5, 2008
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Preetam Kaushik
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How to Plan a Destination Wedding - an Introduction
Article
Deciding whether a destination wedding is right for you, picking a location, setting a timeline, making travel arrangements and communicating with guests
Jan 24, 2011
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Barry Campbell
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