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Articles related to "Operational Excellence"
Applying CRM Strategies The goal of CRM is to evolve from a marketing-oriented model based on a product-centric marketing structure, to one that deals with each customer individually. customer relationships • customer behavior patterns • customer segment • cross-selling • operational excellence
Overview of Six Sigma Six Sigma is a methodology to significantly improve customer satisfaction and shareholder value by reducing variability in every aspect of business 6-sigma • six sigma • improved customer satisfaction • operational excellence • need for six sigma
The Next Wave of IT Outsourcing As the next wave of outsourcing gathers momentum, CIOs and other CXOs are rightly exploring what it means to go beyond cost-focused outsourcing. outsourcing • it outsourcing • dbadirect.com • john bostick • bhumika ghimire
Air Arabia, the World's Most Profitable Airline Defying the economic downturn and unpredictable fuel prices, the Sharjah based airline has staged a performance unrivaled since Herb Kelleher launched Southwest Airlines. low cost airline • legacy airlines • air arabia profits • herb kelleher launched southwest airlines • sharjah based airline
Applying the CRM Strategy The goal of CRM is to evolve from a marketing-oriented model based on product-centric marketing, to a customer-centric model which focuses on each individual customer. customer-centric • product-centric • data warehousing • data mining • cross-selling |
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