Articles related to "Operational Excellence"



Applying CRM Strategies
The goal of CRM is to evolve from a marketing-oriented model based on a product-centric marketing structure, to one that deals with each customer individually.
customer relationships customer behavior patterns customer segment cross-selling operational excellence

Overview of Six Sigma
Six Sigma is a methodology to significantly improve customer satisfaction and shareholder value by reducing variability in every aspect of business
6-sigma six sigma improved customer satisfaction operational excellence need for six sigma

The Next Wave of IT Outsourcing
As the next wave of outsourcing gathers momentum, CIOs and other CXOs are rightly exploring what it means to go beyond cost-focused outsourcing.
outsourcing it outsourcing dbadirect.com john bostick bhumika ghimire

Air Arabia, the World's Most Profitable Airline
Defying the economic downturn and unpredictable fuel prices, the Sharjah based airline has staged a performance unrivaled since Herb Kelleher launched Southwest Airlines.
low cost airline legacy airlines air arabia profits herb kelleher launched southwest airlines sharjah based airline

Applying the CRM Strategy
The goal of CRM is to evolve from a marketing-oriented model based on product-centric marketing, to a customer-centric model which focuses on each individual customer.
customer-centric product-centric data warehousing data mining cross-selling


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