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Articles related to "Customer Centricity"
E-commerce: All about Customer Relationship Management Customer Relationship Management: What it is and What it takes to make it happen. e-commerce • electronic commerce • customer relationship management • customer intimacy • customer centricity
Changing the Consumer Focus Organizations which previously established successful customer relationships need to make these relationships into new, definable customer strategies. changing focus • individual customer transactions • exact transactional analysis • enabling technologies • case studies
CRM Applications Enhance Customer Interactions A company known for a high level of customer service or targeting customers for profitability, could use these traits as focal points for developing a CRM application. customer knowledge • customer value • business strategy • customer loyalty • customer value management
Learning from CRM Successes In CRM, there is no one size fits all. Each industry sector has a unique approach to managing customer interactions. CRM needs to match corporate strategies. customer-centric • crm implementation • customer knowledge • customer value • value potential |
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