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Articles related to "Concepts Of Quality"


Zen and the Art of Motorcycle Maintenance: An Inquiry into Values by Robert Pirsig talks about the metaphysics of quality or the concepts of quality.
zen and the art of motorcycle maintenance: an inquiry into values · zen and the art of motorcyle maintenance · robert pirsig · concepts of quality · zen buddhism
There is an illusion about quality that starts with the erroneous idea that a company knows what the customer wants when sometimes the customer doesn't even know.
quality is a process · errors in the perception of quality · building a quality culture · drive out fear · break down barriers between departments


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