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No, this is NOT the VA HosptialRead the article this discussion is about
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» aggie80 - The most beautiful sound to any ear Learning the secretary's name can be an important factor! Referring to the person at the desk as 'dear' or 'son' will not earn you any points. I always stick to the formal as in Mr. xx or Mrs. YY unless told otherwise. I normally use the long format of the first name unless specifically told other wise. (You're the only one who calls me X instead of Xie and I appreciate that!)Answering the phone has become so automatic for these people that it just rips out of their mouths and, if we catch the right company name, we don't bother to listen the rest of it, including their name. I have a simple rule. If I pick up the phone, I have a writing instrument in my hand. The first thing I do is write down the name, as they give it, of the person at the other end. You'd be amazed how someone will react when half way through the conversation you call them by name! You've treated them as an individual instead of a nameless entity answering a phone. They, in return, will tend to treat you as a person rather than an annoyance. If you follow Julia's advice, and add in the person's name, you can get a lot done! The most beautiful sound to any ear is that persons name. Mark Swarthout -- posted by aggie80 » jerrib - Great writing, Julia Good secretaries are worth their weight in gold - I have always wondered why they don't get paid their worth. In lots of cases, they're the backbone of the business. Without them the CEO wouldn't have the foggiest idea of what to do.Like your writing style. Agree mentioning name is only good business. -- posted by jerrib
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