Starke FL KOA-DON'T GO THERE!!: warning

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This is the letter I wrote to KOA national after staying at the local KOA. I don't believe I met the over 80 category and I had kids which was taboo.
I want to take a minute to give you my comments on the Starke KOA. I have NEVER been treated with customer NO SERVICE like I was treated there. I own the chevrolet dealership in Starke and I advertise on the KOA board there for the last 4 or 5 years. I called on Friday, June 7, 2002. I spoke to Lee and I told her I wanted to do everything I needed to do in order to register. She went through the information and gave me a site, number 70. I thought I would be getting in a little late on Sunday as I had taken the kids to busch gardens for the weekend. She said I could just come in Monday morning and give my credit card. I arrived at approximately 6:00 p.m on Sunday and proceeded to my spot. I was met their by a grumpy man that said that I didnt stop at the front and that I was suppose to. I told him that I had done everything with Lee on friday. He called on the radio and I was made to go with him immediately to the office as if I was a criminal. I went there and when I got there I was told I busted through their gate and that I wasnt suppose to. I apologized and said I thought I had done everything on friday and that was the purpose of my call. I went back to my site and a man by the name of Guy came over and berated me again.....(this is getting old) I again apologized said the same things to him. I had my 7,9 and 18 mo old with me. He pointed to the baby and asked if he was potty trained. My wife said no but we had little swimmers for the pool. He said didnt matter couldnt go in the pool. Now I have a hook up at the office, but my whole reason for going there was the pool for the kids. I was not exactly happy at this point. I dealt with it. Guy then told my daughter she couldnt ride her bike across the rocks. Now the rocks were a vacant camp site. I getting hotter. About 30 minutes later Matt comes over and goes over the same things. I m about to leave but he is nice about it. He says they have a baby pool we can fill up and dump out explains about 3 children dying in atlanta from something at a water park etc.. I asked if it was ok to put a baby pool on the site. He said yes. This appeases me. We stay. He then comes over monday and asks my wife to tell me to keep my speed down that I was going too fast. The speed limit is 7.5 miles per hour. My truck idles at 12. I am watching my speed. I have three small kids. Do you really think that I would be unsafe. He says they have older people that may get in the way. Again, flustered but we stay. Wednesday, the "owner" who NEVER introduced himself comes over and says,"I leave for a few days and the camp ground goes to hell, I hear you busted through the gate on sunday, what's that about?" I say,"excuse me?" He says,"EXCUSE ME?WHAT'S UP WITH THAT?" I get HOT!!! He says,"you have that ugly thing on the patio,(baby pool)" I say,"I talked to matt about that" He say,"Yeah, I KNOW.. He shouldnt ve let you have it" I said take it up with him. We left!!! I told him off every way that I know how. I was the customer.. I WAS NEVER APOLOGIZED TO, all i ever got was yelled at for something that I thought I had handled on the phone. I have camped in 50 plus locations and never had a theme of HOSTILITY and RUDENESS run through a campground like this. I have sent a LOT of customers down there. I will never send another one. I will send them to Kingsley lake instead. After I packed up I went over to Matt (his son) and apologized to him.. the father ran over to see what I was saying. He said you don't have to apologize to anyone. I said,"I m apologizing to him(matt) I would NEVER apologize to you nor will I ever put another dime in your pocket. " CUSTOMER NO SERVICE!!! THAT"S WHAT I GOT!!
Sincerely

Todd Strawn

-- posted by buychevys