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LessonsThis first lesson looks at the importance of spelling words correctly and examines some international differences in spelling. It considers homonyms... 
Why is Writing Important in Business?
Basic Spelling Matters
Homonyms, Apostrophes and Grammatical Case
Personal Pronouns
Lesson 2: Grammar and Punctuation This lesson introduces basic sentence structure. It provides an overview of punctuation marks and their uses, and demonstrates the importance of...
Why Grammar and Punctuation are Important
Clauses and Sub-Clauses
Dashes and Parentheses
Exclamation Marks and Question Marks
Quotation Marks
Lesson 3: Presentation and Format This lesson teaches you how to lay out text on a page to best effect, how to structure proper paragraphs and how to make use of blank space. It...
Paragraphs and Use of Space
Other Methods of Writing
Special Characters and Special Formatting
Lesson 4: Writing Letters This lesson examines techniques for writing standard business letters and considers issues relating to gender-neutral writing. It includes further...
Writing Letters
Gender Neutral Writing, Names and Titles
Sex and Personal Pronouns
Lesson 5: Extending your Writing Skills This lesson teaches you how to use your writing skills to improve your performance in meetings and telephone conversations. It considers options for...
Extending your Writing Skills
Internal Communications
The World Wide Web
External E-mail
Lesson 6: Setting the Tone This lesson examines how you can make language work for you when tackling difficult situations in business....
Setting the Tone
Writing Requests
Writing Demands and Complaints
Lesson 7: Advertising and the Press This lesson teaches you how to use language to promote your business to the public and to potential trading partners. It covers a range of different...
Basics of Advertising
Use of Fonts
Use of Color
Types of Advert
Press Releases
Lesson 8: Introducing your Business This final lesson sums up much of what has been taught so far and demonstrates how you can use it to introduce your business and make effective...
Introducing Yourself
Business Plans
Buzzwords
Catalogs and Online Auctions
Keeping up your Writing Skills
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