Lessons
How to set fair prices for value so that customers are happy and the business is profitable....
Introduction
Costs of production
Overhead
What are you worth?
Your Competition
Setting your prices
Adjusting your prices
Bibliography
Lesson 2: Ensuring Quality
How to make sure your customer gets the quality of products and services you intended to deliver and he has paid for....
Introduction
Defining the required quality level
Quality and your customers
Producing the required quality
Delivering the quality your customer paid for
Getting feedback on quality
Corrective action
Advantages and results of ensuring quality
Bibliography
Lesson 3: Organization and Planning
Setting up your business so that it runs smoothly. Tips on which systems work and which don't - organizational startegies....
Introduction
Keeping simple records
Setting goals
Planning and scheduling your work
Tracking progress
Identifying problems
Making adjustments
Planning for disaster
Bibliography
Lesson 4: Subcontractors and employees
How to find good subcontractors, suppliers and employees and how to keep them. How to motivate good employees and how to reward them. Delegating,...
Introduction
The virtual business
Good suppliers and subcontractors
Who is an employee?
Hiring good employees
Employee motivation and performance
Performance reviews
Getting rid of problem employees
Bibliography
