Simulation Exercise Design
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Posted by Joni Rose Jun 6, 2006 |
Simulation exercises model a common workplace scenario and allow for problem solving. A common simulation exercise is the in-box exercise where participants sit at simulated desks and are given an in-box of documents common to their role. They are then instructed to determine their actions using this information and may be given road-blocks along the way to again simulate the real work environment where distractions and changing priorities are a fact of life.
Simulation training is often used for emergency preparedness training. Here an emergency is simulated and everyone from volunteers, to first aid attendants, to administrators can practice procedures to ensure they are understood and are realistic. It is a great way to be sure all the bases have been covered.
Simulation training is commonly used in retail training. Some companies go to the length of creating a dummy store that simulates a real store in every way except that it is not open to the public. This allows trainers to teach all aspects of the business without compromising customer service or inconveniencing staff at a fully functioning outlet. The other use of a dummy store is to test out new systems or procedures to make sure they work before introducing the change to the real stores.
Actors are sometimes hired to role play in simulation exercises. The great thing about hiring an actor is that they are unknown to the staff and can act out distractions and twists and turns convincingly. It is a great way to give a student actor some extra cash!
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If you liked this blog entry, try the articles Keeping Workshops Practical or Focused Workshop Design
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