Listening to Staff
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Posted by Joni Rose Jun 3, 2007 |
How well do you listen to your staff? Ask yourself the following questions to determine if you are actively listening or giving staff a deaf ear.
- Do you strive to listen to staff and not do all the talking in coaching conversations?
- Do you walk through a conversation in your mind and determine its outcome before the conversation has happened?
- Do you allow your cell phone or other staff to interrupt meetings or discussions with staff?
- Do you keep eye contact with your staff and lean forward slightly to engage in listening?
- Do you keep your hands free when listening?
- Do you repeat what a team member says to you to confirm that you heard them correctly?
- Do you ask questions when you are not clear on what has been said?
- Do you encourage staff to talk more by keeping your door open and encouraging them to meet with you when you have a concern?
- How have you scored on a 360 degree review on your listening abilities? Did your subordinates rate you as a good listener?
- Do you promise an action based on listening to a suggestion but then not carry through on delivering on the promise?
- Do you interrupt a speaker and offer your opinions and advice when it hasn’t been asked for?
- Do you lecture and lead a meeting and not allow staff to talk and share ideas and solutions?
- Have you created a mechanism for suggestions on procedural improvements to be recorded and acted on?
- If your supervisor isn’t listening to you, do you project your frustrations on staff by not listening to them in return?
- Have you given a staff member a bonus or incentive to reward a great suggestion?
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