Jet Blue - the Good and the Bad

Posted by Jennifer W. Miner Nov 13, 2006

What is it about JetBlue Airways, a corporation like many others, that inspires such fealty and devotion from its passengers? I've seen people smiling and happily chatting while waiting on line to be checked over by the TSA at the airline's Long Beach airport. Happily chatting! At a security checkpoint!

The friendly customer service reps, from check-in to flight attendants, are part of the answer. My kids are glad to watch their own personal DirecTV's during the flight. Certainly, every time I save money by flying Jet Blue, I'm a happy camper to begin with, too. But Jet Blue is not all rainbows and butterflies; click here for an article about some good, and some not so good, aspects of this Little Airline That Could. It's part of the Luxury Travel section's ongoing look into what makes travel a positive experience. And if you have any thoughts on the matter, I'd love to hear from you.