Management Skills

This article discusses how the picking process can affect the customer.

Aug 30, 2002 - Lincoln Bittner

Customer service in the distribution center environment is divided into two distinct categories, product delivery, and issue resolution.

Jul 29, 2002 - Lincoln Bittner

If you are one of those who are being laid off, it can be a stressful time.

Jun 28, 2002 - Lincoln Bittner

Customer service management in a distribution center environment requires a different set of skills and a different mindset than other more traditional types of customer service management.

May 31, 2002 - Lincoln Bittner

This next article of the series discusses the value of cross training.

Apr 1, 2002 - Lincoln Bittner

Virtual management requires sophisticated communication skills that may challenge traditional management methods.

Mar 14, 2002 - Lincoln Bittner

In the last article I discussed how to give clearly defined goals and give proper direction. This article discusses delivering the training and tools required to do the job, as well as how to effectively get out of the way.

Feb 1, 2002 - Lincoln Bittner

Are you a good trainer, or do you just go through the orientation process and walk away?

Jan 1, 2002 - Lincoln Bittner

Management's job is to set the stage for the change initiative to take place. This article discusses the other tools that a manager will need to develop to be successful in managing the change initiative to self-directed teams.

Dec 30, 2001 - Lincoln Bittner

Management's job is to set the stage for the change initiative to take place. This article discusses the first three tools that a manager will need to develop to be successful in managing the change initiative to self-directed teams.

Dec 1, 2001 - Lincoln Bittner

This article discusses the final three reasons that the change initiative did not succeed.

Nov 1, 2001 - Lincoln Bittner

Why do some self directed teams fail? How could it have been prevented?

Oct 15, 2001 - Lincoln Bittner

As management struggles with the changing economy and the need to maximize profits, companies struggle to do more with less people. It is from this challenging environment that the self-directed team concept was developed.

Oct 1, 2001 - Lincoln Bittner

In my previous article I discussed the definition of ethics and how you, as a manager, must conduct yourself to maintain a high level of integrity. In this article I am going to discuss an area of ethical conduct that is getting businesses in a great deal of trouble. This is the application of ethics to the hiring process.

Sep 1, 2001 - Lincoln Bittner

This is the first in a series of articles on business ethics for the new manager. In this article I explore the definition of "Ethics" and how it is applied to the relationship between subordinate and manager from the managers perspective.

Aug 1, 2001 - Lincoln Bittner

A defining skill of a manager is his or her ability to effectively counsel subordinates and peers alike.

Jul 1, 2001 - Lincoln Bittner

The ability to understand and use computer programs is essential to your professional growth.

Jun 1, 2001 - Lincoln Bittner

The Operating Procedures Guide will assist you as a new manager in creating consistent performance among your teams.

May 1, 2001 - Lincoln Bittner

As people move into management the term “discipline” takes on a whole new meaning. New managers naturally consider discipline and disciplining as having much the same meaning. In fact, these two words are very different from each other.

Apr 1, 2001 - Lincoln Bittner

Holding a meeting. Don't preside, facilitate.

Mar 1, 2001 - Lincoln Bittner

This is the final article in a five part series on the interviewing process. In the previous four articles I discussed how to prepare for, conduct, and begin to evaluate the interview. In this part of the interviewing process I will continue to discuss how to evaluate the results of the interview by looking at the key factors involved, and by evaluating the documents that were acquired during the process.

Feb 1, 2001 - Lincoln Bittner

This is the fourth article in a five part series. In the previous three articles I discussed how to prepare for and conduct the interview. The emphasis on that portion was on making the interview a positive experience for both your candidate and yourself. In this part of the interviewing process I will discuss how to evaluate the results of the interview, and the documents that were acquired during the previous two parts.

Jan 1, 2001 - Lincoln Bittner

This is the third article in a series of five articles on the interviewing process. In the previous article we discussed the first two parts to conducting the interview. In this article we will discuss the last two parts, and how to close the interview in a way that leaves the candidate with a positive feeling about your company and his performance.

Dec 1, 2000 - Lincoln Bittner

This is the second article in a five part series that discusses the interviewing process. In part I of this series I discussed the preparation process. In this part I will discuss just how you should go about conducting the interview.

Nov 1, 2000 - Lincoln Bittner

This is the first article in a series of five articles that discuss the interviewing process. To properly conduct an interview, the interviewer must prepared as much or more than the candidate who is to be interviewed. This article goes into depth about the processes involved in preparing for this meeting.

Oct 1, 2000 - Lincoln Bittner

To be an effective manager, you need to understand the basic styles of management, and when they are or are not appropriate. This is the third in a series of the most common styles of management, and when it is appropriate to use this style.

Sep 1, 2000 - Lincoln Bittner

To be an effective manager, you need to understand the basic styles of management, and when they are or are not appropriate. What follows is one of the most common styles of management, and when it is appropriate to use this style.

Aug 1, 2000 - Lincoln Bittner

To be an effective manager, you need to understand the basic styles of management, and when they are or are not appropriate. What follows is one of the most common styles of management, and when it is appropriate to use this style.

Jul 1, 2000 - Lincoln Bittner

Now that you have learned how to make yourself promotable, you need to show a potential employer that you have the required talent.

Jun 1, 2000 - Lincoln Bittner

Do you feel you are ready to move into management? Before you can receive a promotion, you must appear promotable to your supervisor.

May 1, 2000 - Lincoln Bittner