House Cleaning Services
they prefer. We type up the duties, listing each room, and frequency of the cleaning in each room. We keep a folder at the customer's home that contains: our welcome letter, a list of the dates when I will be in their home to clean, that way they can also know in advance regarding holidays, for rescheduling cleaning. This form is also a check off each time we clean...we initial this as well. We also keep a copy of our insurance, a few reference letters, and we created a "cleaning notes" form, for coorespondence with the customer. The customer can write special requests, we also use the form to remind the customer, if they are out of a cleaning product. The customers seem to really like this.
3. We also do pet sitting, and have found that the customer really likes having us keep a daily journal about their pet's activities. We have "dog notes" and "cat notes" and basically document play time, where we took the dog for a walk, when we changed the litter box, etc. We also have a form for the customer to complete listing emergency numbers and the number for the pet's veterinarian.
4. We often see other areas of the home that need to be cleaned, that is not part of our general cleaning, like cleaning the blinds, scrubbing baseboards, etc. We will make a suggestion to the customer, then schedule a time for this additional work...the customer is satisfied, and we received more business.
5. We have a customer that tips us very well, and in return, I usually do a little extra chore, and give her discounts on other services, like the pet sitting, or I don't charge her a handling fee if I am picking up products for her. She's good to us, and we try to be good to her. Most customers do not tip, or even realize that it is common curtesy to leave gratuity. We created a receipt form and have a space to write in any gratuity. This kind of gives the customer a little hint.
6. We have found that our customers love our name and the fact that we are sisters and doing the cleaning ourselves. One of the most common complaints about a cleaning service, it their turnover. We are insured but not bonded....being bonded doesn't make me any more trustworthy...bonded or not, my customers trust
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