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Communicating With Your Healthcare Provider - Page 2

© Keri

During the visit, when the doctor asks a question, answer it as concisely as possible. Remember you are trying to give her a word picture of what's happening in your life. When she asks, "How do you feel?" Don't just answer, "Fine", but be ready to tell her. That is, why did you make the appointment? You must have had a reason. You might say something like, "For the last two months, I have noticed that I have this swelling on my throat. I wonder if it may be my thyroid." Don't be afraid to suggest a possible solution. You can make a suggestion and still leave your provider the job of diagnosing.

When she asks if you've noticed anything else? Tell her. Give her a brief, description of your symptoms. If you have a family history of thyroid dysfunction, include that information. You might say, "My grandmother and her mother each had her thyroid removed because of goiter. Recently, I have noticed that my hands shake all the time. I have trouble sleeping, waking up at two or three o'clock and not being able to go back to sleep. I feel tired all the time, but I can't sit still. My heart sometimes pounds in my chest. I have trouble concentrating on the task at hand. I seem to have trouble swallowing." That gives her something to go on and should prompt her to ask more questions in addition to examining the thyroid.

Don't be afraid to answer "yes" when she asks if you have any questions as she steps out of the room. Keep the questions straight forward and to the point, but ask them. You are paying for her time and expertise, use them to your advantage.

If you think of something after the visit, call and ask to speak to the nurse. If necessary, leave a clear message stating your question and requesting a call back. Leave the times that you will be available and, if possible, an alternate number where you can be reached. When leaving a message always verify your name and number.

Most healthcare providers are in practice because they truly want to help people. Like all of us the frantic pace of life often interferes with their desire. By giving them as much clear information as possible and asking for clarification when you don't understand, you can help them do the best possible job of taking care of you.

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