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Training and Learning During a Crisis


© Audrey Choden

Six months ago, the U.S. economy looked bleak and analysts predicted the slowdown would continue into the third quarter. Here we are in the fourth quarter and the economy continues to slide down the slippery slope. As companies permanently eliminate thousands of jobs around the country, training professionals have good reason to be concerned about job security too.

No one predicted six months ago that safety and security at work would become a major concern. No one imagined the World Trade Center disaster on September 11 or the anthrax scare that would cause workers in business or government offices to be afraid to open their mail for fear of exposure.

We often hear that nothing will be the same again.

Not as much work seems to be getting done right now. Employees have difficulty learning when they are just as anxious about their safety at work and job security as the person who is leading the class. In fact, everybody would probably rather be at home with their own families than going about business as usual.

But that is exactly what we are expected to do. We have to go about our business while remaining rational and keeping our emotions in check. How many training professionals are prepared to do crisis intervention during this time of fear and uncertainty? Perhaps train-the-trainer programs should include a module on what to do in case of a local or national crisis. In fact, maybe every employer should go through crisis intervention training as well.

What do you think?

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