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Apply this to all your customers, group them according to their critical success factors and then decide where your energies and investment should go and where your growth will come from. It will come from those areas where the critical success factors that your customers have identified match what you can do well and easily. By going through this exercise, you will be putting your efforts where they will do the most good for your business.
For more reading I recommend the following book, in Acrobat eBook reader format, available through Suite101 from eBooks.com:
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The copyright of the article How to Identify Your Critical Success Factors - Page 2 in Small Business is owned by . Permission to republish How to Identify Your Critical Success Factors - Page 2 in print or online must be granted by the author in writing.
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