Home » Travel » North American Train Travel » Amtrak's Service Guarantee - Page 2

Amtrak's Service Guarantee - Page 2

©

I was very pleased to be informed that the value of my Service Guarantee Certificate was $651.00, which is more than half of what I paid for the trip. Could you even imagine an airline giving a certificate for future travel based upon delayed arrivals or problems with meals? On airlines, that is the norm, not the unusual case. Ten days later the Service Guarantee Certificate was in my mail box, just in time for me to use it to buy the tickets for my next trip.

On the back of Amtrak tickets, the following statement is included: "We promise to make your trip a safe, comfortable and enjoyable experience. If something isn't right, talk to any Amtrak employee and we'll try to make it right. If our efforts aren't enough, call 1-800-USA-RAIL for a Service Guarantee Certificate toward future travel." From my experience, this guarantee is not a hollow one. So, if some aspect of your trip is dissatisfying to you, don't hesitate to call and ask for a Service Guarantee Certificate for future travel. Not only will you be compensated for your trouble, but you will be giving Amtrak the passenger feedback that they need in order to be able to improve service or make changes that will make service even more enjoyable. The Service Guarantee Certificate does have some holiday black-out dates, currently around Thanksgiving and Christmas, and can only be redeemed at an Amtrak station or certain travel agents.

The copyright of the article Amtrak's Service Guarantee - Page 2 in North American Train Travel is owned by . Permission to republish Amtrak's Service Guarantee - Page 2 in print or online must be granted by the author in writing.