Empathy involves talking to someone in a language they can understand. It is unfair to fill your sentences with three-syllable words if speaking to a person who has only recently mastered the basics of the English language.
A FINAL NOTE TO END WITH
Each of us is different, and therefore each of us will have different good and bad points. The aim of the counselor is always to confirm the things his client does well, while correcting, gently those which need work. Try to never be a "know-it-all", or act as a teacher, littering your sessions with what the person needs to do to change.
None of us is all bad, but some of us believe we are. Counseling sessions are supposed to be fulfilling times, and the counselor should always concentrate on confirming those things his client does well, before loading him with all the reasons he needs to change.
Good luck, and let me know if you have comments or queries.
