Is Something Bugging You?


© Shirley Frazier
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Question: Where do you find worms and snails?

Answer (choose one):
1. In yards, forests and woods
2. Smothered in sauce and grilled to perfection
3. In a gift basket
4. On a charm bracelet
5. All of the above

(Find the correct answer at the end of this article.)

Wherever there's food, there are bugs vying for a taste of the tempting morsels you place between the shred and enhancements. How do they get there? You select prepackaged foods, never allowing the products to be exposed to your hands or the environment. Your enhancements were bought at floral stores or possibly shipped to you from craft manufacturers. No bug could ever penetrate your gift baskets, right? Wrong.

I never wanted to use foods in my baskets. In 1989, with no written guides or mentors to help me start my business, I decided to take the path of least resistance. Why worry about spoilage when a blend of gift items and cute containers could be my claim to fame? Two years and many clients later, I reconsidered the no-food option and decided to incorporate a few snack products. Business was good; I could experiment with satisfying my clients' palates while continuing to provide them with custom gift baskets and great service.

"Popcorn is a good snack," I reasoned, especially because it was available in a multitude of flavors. My clients would embrace the change, and recipients would be overjoyed with the selection. I purchased a case of popcorn from a west coast company that allowed me to mix the case (four bags each of caramel, white cheddar and milk chocolate popcorn). My family would be the first to test taste the product before I placed the bags in baskets, so I opened a bag of each flavor and poured the popcorn into Dixie cups. I asked each family member for their opinion of the flavors and logged their answers on paper for future reference.

The experiment was fun and very valuable to me as a rookie entrepreneur. As we talked about the popcorn and my plans for the company, I began putting the unopened bags back into the box. A bag of caramel-flavored popcorn caught my attention. Did I see something move inside the bag? I concentrated my gaze on one popped kernel, and it moved again! A small, thin worm wiggled slowly from side to side. It was barely visible because the worm was the same color as the caramel. I was shocked and had never imagined that a bug would be contained in a prepackaged bag. If I had used it in a gift basket, the situation would have resulted in embarrassment (for me to the client and recipient), frustration (between the manufacturer and me) and compensation (to the recipient and client).

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Here's the follow-up discussion on this article: View all related messages

2.   Aug 12, 1999 8:18 PM
Hello Lauren,

If the product is sealed/packaged by the manufacturer and you have not directly touched any part of the food, the liability is on the manufacturer.

The best you can and should do i ...


-- posted by Shyrl


1.   Aug 12, 1999 2:04 PM
This article got me thinking about what other types of liabilities gift basket companies need to be concerned with. I am a new gift basket company creating baskets including food but what if one of t ...

-- posted by Lauren07





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