An employee is most motivated to do a good job on his or her first day. Unlike typical "veteran" employees, new hires - already in a state of transition - are generally willing to try out different behaviors as they adapt to their new environment. Orientation, therefore, is a perfect opportunity for a company to provide employees with a clear understanding of its standards of productivity, quality, and conduct.
An effective orientation is an ongoing process that eases a new hire's adjustment by providing the tools he or she needs in order to be successful. These tools are educational, psychological, and social in nature.
- Educational tools, which prevent misunderstandings by communicating consistent and accurate information, include knowledge about the company, its policies and procedures, organizational structure, and the employee's specific job functions. Many orientation programs focus on these elements at the exclusion of the others.
- Psychological tools, which ease the anxiety associated with being the "new kid," include a warm and sincere welcome, communicating what is expected of him or her, and expressing confidence in his or her ability to perform well and make a valuable contribution to the company.
- Social tools, which promote the feeling of "fitting in," include facilitated interaction with individuals both inside and outside the new hire's work group. If the company offers opportunities to get together in a non-work setting - such as a softball team or events planning committee - new hires should be made aware of them during their orientation.
A well-planned orientation shortens the learning curve, increases productivity, reduces errors, facilitates compliance with company policies and procedures, improves job satisfaction and retention, and promotes communication between manager and staff.
While completing required paperwork is a necessary part of any orientation, be sure that this is not the focus of your program. Instead, place the emphasis squarely on the employee. Convey information that will help the new hire perform his or her job more effectively, anticipate and address his or her concerns, and communicate your willingness to answer questions as they arise. Above all, make the experience enjoyable and memorable, while instilling a sense of pride to be a member of your team!
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