I read recently about a physician who was able to split her office staff into two overlapping shifts that accommodated their needs as well as the patients'. Originally, their office hours were the standard 9:00 a.m. to 5:00 p.m. In order to take advantage of more afternoon "light" hours in the summer, the staff temporarily began working a 7:00 a.m. to 3:00 p.m. shift. A Saturday morning time period was kept to accommodate patients who couldn't come in during the week.
Many patients could now make appointments before work, and the staff, although they had to drive to the office in the dark, was satisfied with that arrangement. In fact, they were so satisfied that they soon lobbied to continue the experiment thoughout the year. That posed a problem. What about those patients who couldn't get off work by 2:00 p.m. in order to get to the doctor?
Fortunately, the doctor found a PA (Physician Assistant) who (being a night person) was happy to come in later in the morning and stay until office closing at 6:00 p.m. A medical assistant was added, and was willing to go along. A receptionist also joined. Before long, the office had two "shifts" and covered a much larger portion of the day for patients.
So what happened? Morale couldn't be higher, and although the morning commute must often be done in the dark, no one is complaining. Patients with urgent care needs can always get in to see the PA in the afternoons. The MD and PA alternate Saturday mornings. Patients are happy. The medical staff is happy.
Go To Page: 1 2
| Here's the follow-up discussion on this article: | View all related messages |
For a complete listing of article comments, questions, and other discussions related to Stephen Weistling's Shift Work topic, please visit the Discussions page.