Customer Service Management in a Distribution Center Environment - Part III

The most common way that an error occurs here is because the 'slotter' (the person putting the open cartons into the slots to be picked from) puts the merchandise into the wrong slot. There are many reasons why this may occur, but the best way to protect against this happening is to include a description of the item on the label that is placed just below the slot. This allows the slotter to identify where to place the replenishment items via location and description.

Should you have any questions about this process, feel free to post your questions in the discussions area.

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