Corporate Culture: Training, Part III© Lincoln Bittner
Page 2
Apr 1, 2002
The process of cross-training is the same process we discussed in the earlier training articles. The secret to a successful cross-training campaign is careful planning and timing that minimally affects the workflow, a consistent curriculum that builds on the skills already acquired by the employee being trained, and timing training classes close enough together to keep up the momentum of the process. Regular feedback and peer coaching should also be incorporated. Nobody knows the job being taught than those who are currently performing those tasks. Use their expertise in your training, but do not rely on them to do all of the training. They are not the teacher, you are.
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