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Corporate Culture: Training, Part II - Page 2

© Lincoln Bittner

Managers love to produce memos. They are the easiest way to get information to a large group in a consistent manner. If you look at most employees' workstations, you will see these memos tacked all around the walls, or stuffed in a drawer. Ask these employees a specific question that requires them to refer to the memo, and more often than not, they will not be able to find it to check their response. The tool that is missing is a proper reference guide. Having the information in an organized format will instill confidence in your team, and will promote the self-teaching process. If you want to know how to design one, refer to my article on Corporate Culture: The Operating Procedures Guide.

Get Out Of The Way

You've given your staff direction, tools, and training. Now comes the hard part. Getting out of the way so they can do the job. It is natural to want to protect them from making mistakes. After all, your reputation is riding on the performance of someone else. Besides, nobody knows as much as you do about the job and the pit falls, right? Remember that mistakes are part of the learning process. Give them the respect they deserve and the room they need to grow, but be ready to step in when they ask for help.

The next article of this series will discuss the value and process of cross training. Now that you understand what to do to facilitate the training process, you need to consider cross training. This is a powerful business tool that takes advantage of your most valuable assets, your employees. Done properly, this will allow you to provide greater job security during the lean times, and allows you to properly support a good employee when something in their personal life happens and they need to take a leave.

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