Operating Instructions for Human Beings
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“I’m from the factory and I know how instructions are put together. You go out on the assembly line with a tape recorder and the foreman sends you to talk to the guy he needs least, the biggest goof-off he’s got, and whatever he tell you - that’s the instructions. The next guy might have told you something completely different, and probably better, but he’s too busy.” - from Zen and the Art of Motorcyle Maintenance by Robert M. Persig
I remember buying a new VCR back in 1990 that caused me no end of frustration. The VCR itself worked fine, but the programming instructions were so difficult to follow that I finally gave up trying to use it. To preset a recording time required no less than 22 steps. The manual that came with the recorder only listed 21! Someone had forgotten to include the crucial last step - which could only be found printed on a tiny untitled insert burried deep within the packing material.
VCR instructions and procedures are much simpler today, but anyone who has purchased computer software in recent years can attest to the frustration of working with poorly thought out installation and operating instructions.
There are usually two distinct sets of instructions for any piece of machinery: service manuals for the specially trained experts who will have to do maintenance and repairs and operating manuals for the user of the machinery. While it is conceivable the service manual for my VCR was well written, the operating manual was a disaster.
The most complicated piece of “machinery” we’ll ever have to operate is our own body. Yet it comes without any sort of owner’s manual!
Sure, there are a great many training programs and “instruction manuals” designed for specialists in human functioning - doctors, psychologists, nutritionists and the like. Some of these instructions can be highly specialized indeed, such as those dealing with the specifics of skin or hair care.
But we - the owners and operators of our body - don’t have an easy-to-understand set of instructions about how it functions and how we can influence the overall quality of its operation.
Most of us come from the “factory” nicely wired up and ready to operate for years, maybe decades, without the need for any clear knowledge of how we function. But over time, as our body is subjected to the strains of daily life, we often find ourselves operating at less than peak efficiency.
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